FAQs

Please visit our Delivery & Returns page for information on shipping costs, delivery times and our returns address. Estimated delivery times are stated on each product. You will receive a tracking link from the courier once your order has been dispatched from our warehouse.

You can view the status of your order from the My Account page by clicking ‘My Orders’.


Pending or Processing – your order has been accepted and our fulfillment team will be sending it out asap.

Complete – your order has been shipped and you will receive a tracking link from our courier once it has been scanned at their depot.*




*Please note only standard delivery orders will receive this. Small items sent using Royal Mail (samples, cards) will not receive a tracking link.

From the My Account Login page click on ‘Reset your Password?’ and enter your email address. If we have an account registered with that email address, you will then receive a link via email with instructions on how to reset your password.

Yes, we offer a bespoke curtain and blind make up service. Please visit our Made-to-Measure Curtains page for full details.

We would always recommend dry cleaning our fabrics. Please consult our Fabric Information page for further information.